A 99.9% Server Uptime
The chief benefit of building your own shared web hosting platform is that you don’t have to be worried about compatibility issues – you configure a special set of software applications in such a manner so as to be compatible with a given set of hardware elements. The outcome is something way more stable and dependable, because there are fewer potential risks of failure. We’ve built our cloud hosting platform using proven hardware elements in addition to a heavily customized version of SELinux in order to set up a completely riskless home for your own personal sites.
For this reason, with all our shared web hosting packages we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on high–end hardware elements made by Juniper. Besides, on each router, we’ve placed a firewall with an elaborate algorithm with the intention to sift out all questionable requests.
In this way, in each of our datacenters – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
While we have given our best to lessen all potential risks with our cloud hosting plans and despite the fact that our company provides premium–quality support, there are situations when the customer is just not content with what we have to offer. Or he has to migrate to a more powerful hosting solution, like a VPS server or a dedicated server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not completely pleased, you will receive a refund.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to get a response, you’re probably aware of how exasperating this can be, even more so when your site is at stake. That is why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technicians will be right here and they’ll reply to you in less than sixty minutes. And the best part is that their average support ticket response time is under 20 minutes!