Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • Each assistance request you send to us will be attended to within maximum 1 hour. In case your ticket or email needs additional assistance from a server admin, we’ll without delay forward it and leave a note to let you know that your matter is being worked on. If you take advantage of the Managed Services package, all of the tasks included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A Top–Notch Client Support Service

  • Our tech support team will be available to you twenty–four–seven if you require help while working with our Web Hosting Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated hosting server. Furthermore if you need help handling all the routine admin tasks on your server, you can take a glimpse at our Managed Services package, that includes data backup hard disk space, OS updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel was pre–installed for each dedicated server. Among its functionalities is a very time and effort–saving integrated knowledge base that will walk you step by step on how to use it. Most instructional articles also video versions which demonstrate all the actions that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.