The availability of the customer and technical support that a shared web hosting company offers will tell you a lot for the services they offer as well. In case you are allowed to use just email messages and / or tickets, you have almost certainly found some reseller not the website hosting provider. If this is the case, you'll have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to consult with the true hosting company for further assistance. When the supplier offers several means of communication with short response time which are available at any time, they are most likely the top provider, not just a reseller. Therefore you'll receive well-timed assistance and top-notch support as they'll have immediate access to the servers where your account is. Regardless of the issue - sales or technical, it is generally better to get in touch with your website hosting company directly through your favourite way of communication.

24/7 Customer Support in Shared Web Hosting

The customer and tech support services for our shared web hosting packages are round-the-clock, so you can forget all about waiting for a few days in order to get assistance. If you are not our client yet, you can phone us, chat with an agent or send an e-mail. In case you do have an account, you can open a support ticket in addition to the other three options for contact. You can pick the most appropriate way to contact us depending on where you are or the hardware you use. We will help you for almost any webhosting-related query that you have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in such a case the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you're able to benefit from our 24/7 technical support services even on public holidays. All of your websites will be available all of the time and so will we. With plenty of contact options, you are able to choose the best way to get in touch with us and inquire about our solutions in case you do not have an account yet, or ask for assistance if you're already among our customers. You can give us a call, have a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options have a one-hour reply time warranty, although it rarely takes over 20 mins to receive assistance whatever the nature of the problem. With our customer and technical support services, we are available for you anytime you need us, not a few days later.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server through us, you will be able to contact us 24/7 for any server-related issue or fordifferent problems and / or questions regarding the pre-installed software your server comes with. In case you haven't acquired your VPS server package yet, you can find out much more about our services by giving us a phone call or by using the live chat service. For more tech issues, you will be able to send an e-mail or open a support ticket via your billing Control Panel and you will receive support within a maximum of an hour regardless of the time of the day, even on holidays and weekends. The actual answer time generally does not extend past thirty minutes. If you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to each VPS plan and our admins will assist you with any set up or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time warranty, you will take advantage of lightning-fast support when you order a dedicated server through our company. Our customer and tech support teams are online 24/7/365, therefore if you open a ticket from your billing account or you send an e-mail message related to any problem with your server or the pre-installed software on it at any time of the day, you will receive an answer within 1 hour, even during holidays. Our ticketing system is the best option when the issue involved needs more time to be solved or when it should be given to our admins, as it's far more convenient to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you can call us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.