There are different ways in which you can contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. This is the least complicated means of communication for a variety of reasons. In case no customer care team representative is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will always hit home. Plus, you can copy and paste large bits of information without worrying about spelling mistakes, and if a given problem requires more time to be fixed or a number of responses have to be exchanged, all the information will be in the very same place, so each party can always see the comments written by the other one. The drawback of using tickets to touch base with your hosting company is that they’re usually separate from the hosting platform, so if you need to provide info or to adhere to guidelines, you’ll need to use at least two separate admin dashboards and this number can grow if you would like to administer a couple of domains. Additionally, lots of hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting include an integrated ticketing system, which is an essential part of our custom-created Hepsia Control Panel. In stark contrast with other similar tools, Hepsia enables you to manage everything related to the hosting service itself in one location – invoices, files, e-mails, tickets, etc., eliminating the necessity to use different systems. In the event that you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a few clicks of the mouse without ever logging out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a variety of informative articles, which will provide you with additional information and which may help you fix any particular issue even before you actually send a ticket. We guarantee a support ticket response time of no more than 60 minutes, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is far more convenient to manage everything from one single location, which is why we’ve incorporated a support ticket system into the custom Hepsia Control Panel, which comes with each single semi-dedicated server plan. This will allow you to handle the communication with our technical support staff together with your disk drive space, which goes to say that you won’t need to memorize additional sign-in credentials for a separate system. You’ll be able to send a new ticket or to track down the status of an old one with no more than a few mouse clicks while you’re browsing the content within your semi-dedicated account. Furthermore, you can go through older tickets using an intelligent search function or have a look at applicable knowledge base articles with solutions to commonly experienced problems. The inbuilt ticketing system is closely monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there’ll always be someone to assist you.