If your hosting company provides live chat support, you'll be able to talk to a representative live and learn useful info or get a problem resolved promptly. The advantage of using chat rather than calling to talk with a live person is that you will need just a computer with Internet access, so you will not pay any fees in case you are in a different country or state. Furthermore, it will be a lot easier to copy and paste information for example domains, usernames or error messages in other words details that are sometimes hard to provide to the other party over the phone. The live chat is also a faster approach to contact your hosting service provider's support crew compared to using a ticketing system. What's more, in the event that some trouble needs more time to be dealt with, you're able to do something else while you wait for assistance on the live chat, so you won't waste time - something that's not possible if you're on the phone.

Live Chat Support in Shared Web Hosting

As a part of the support services that we offer for all our shared web hosting, you'll find live chat support which is online 24/7, even on holidays. You will be able to contact us regardless if you already own an account or not, considering that we can assist you with all kinds of things, ranging from providing you with basic information about our services in case you are not our customer yet and you're thinking about purchasing one of the packages, to assisting you with creating an e-mail account in an e-mail client. Some problems are more complicated and time-consuming, and you will have to employ the ticketing system which is incorporated into the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our potential and active customers. If you're searching for a new hosting account, you can chat in real time to one of our representatives and obtain more information about our semi-dedicated servers so as to select the perfect package for your web sites. In case you already own an account with us, we'll be able to support you in a very timely manner with general, billing and 1st level techissues. Although sometimes you'll need to open a support ticket since there're troubles that can't be resolved on the live chat, we'll be able to help you with various basic jobs, for instance setting up an e-mail account in an e-mail client or redirecting one domain to another. As a result, you'll enjoy prompt support and you'll save many hours.