If you ever have any enquiries regarding the hosting service or you encounter a problem with your sites, you’ll have to contact the web hosting company’s customer support team. It may not make any difference how promptly they will reply if you’ve got a query of a generic nature, but a problem like an aborted web application update, for example, may lead to your website becoming broken or invisible on the web. And the longer you wait for the support team to lend a hand, the longer the website will be out of order. In case you offer goods or services online, any downtime will influence your site unfavorably and you can lose existing or prospective visitors. Many hosting providers, predominantly resellers, reply to tickets and e-mails within twenty four hours, but in the electronic sphere that’s much too long, since visitors will scarcely ever come back to a site that’s not working correctly over an extended interval.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting include a 60-minute response guarantee, which implies that regardless of what enquiry or complication you may have, we’ll always be there to lend you a hand. As a matter of fact, it rarely takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both technical and sales matters. Our client care team members will be at your disposal 24-7, even on weekends and official holidays, which goes to say that you will get timely assistance at any time. We realize exactly how expensive time can be, so by the time we respond to your email or support ticket, we’ll have investigated the matter and, in case we haven’t worked out a solution, we will give you more information about what you have to do on your end, when the circumstances demand it. With our support service, you can rest assured that there will be someone to assist you immediately, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we understand exactly how crucial it is to obtain well-timed support, we promise that you’ll never have to wait for more than one hour to get a reply to any ticket that you open from your semi-dedicated server CP. Actually, you’ll seldom need to wait for more than twenty to thirty minutes and this applies to any query no matter what its nature is – general, technical or billing. Moreover, our tech and client support staff will be at your disposal day and night, which is the reason why even in case you post a ticket during legal holidays, you will always obtain a lightning-fast response, which will include the answer to an enquiry, the solution to a problem or the info necessary to resolve an issue yourself – in case there is something that you need to do on your end. With us, you will never need to waste a day hanging around awaiting a reply like you would with a lot of other hosting providers.